Submit Request

Welcome to the Davidson Logistics Portal. Please use this portal to submit Customer Complaints or Service Requests.

For Sunday Expedites: A Hotline call will be needed to work critical requests: 314-495-3764

Please keep in mind that valid information needs to be entered into each applicable field in order to ensure a successful response from our team. Also, it is important to note that each request should be for one WO only, contact your program analyst for exceptions.

For your reference, below are the available categories and their proper uses:

Customer Complaints - Submit a Customer Complaint when issues arise to have our team investigate any deficiencies in services. We measure our performance in part based on the nature and frequency of the following complaints:

  • Miss-pull/Incorrect Delivery: Select this category when you suspect an order that has already been delivered is missing 1 or multiple pcs. This will indicate to our inventory team to have all historic locations checked to potentially locate the discrepancy. By providing the WO for the order in question, our team can begin by looking in the exact lot from which the part was pulled and this may help speed up the process. If you are unsure of which lot was shipped short, you may enter N/A in the “Job Number” field.
  • Late Delivery: for reporting occurrences where the due date has passed, and the requested items have yet to arrive; or where Davidson has delivered items after their due date or after the time at which delivery was guaranteed.
  • Receiving Error: for reporting occurrences where Davidson has incorrectly received an item into stock (ex: the part number on the part does not match the part number received).

Ticket Priority

  • Hot / 2 Hours
  • Expedite / 4 Hours
  • 24 Hours
  • Low / 48 Hours
  • Critical A/C Impact – Limited to the Ramp and Final Assembly only. These requests will need Manager approval provided in the notes.

Service Requests - Submit a Service Request for the immediate fulfillment of the following requests:

  • Expedite Request: for requesting the delivery of allocations ahead of the scheduled delivery time.
  • Scrap Replacement: for requesting inventory to replace that which has already been delivered by Davidson.
  • Inventory Count: for requesting a count of stocked inventory in a Davidson warehouse.
  • Receiving Watch List: for requesting Davidson to expedite inventory that has not yet arrived from the supplier. Davidson’s receiving department will move the requested items to the front of the receiving queue and expedite the product once received.
  • Purge: for requesting inventory to be pulled from a Davidson warehouse and delivered for purge.
  • Tower Add/Removal: for requesting items that are not currently stocked in a consumable tower or POU box to be stocked (add) or for items that are currently stocked to no longer be stocked (remove).
  • Expired Material: for requesting Davidson to remove and replenish expired material on a consumable tower or in the Davidson warehouse.
  • Other: for requesting Davidson to provide other, non-routine services.